We encourage all guests, new and existing, to reserve their appointment beforehand. The master stylists carefully plan in advance their daily schedules based on the complexity of the service(s) and the unique preferences of each guest. This results in a well-organized and efficient experience during everyone's visit. For your convenience, we offer our streamlined online scheduling system so you can check the availability of the accessible stylists, view service pricing, submit online booking requests, and receive appointment notifications (via text messages and/or email). For those on a desktop, just hover over the "More" button up in the top right corner of this window and select "Booking Request" in the drop-down menu. If you are on mobile, just press the 3 stacked horizontal lines (the hamburger icon) at the top right of this screen. The transparency and intuitiveness of our online scheduling system make requesting an appointment easy and hassle-free. Give it a go!

Accessibility according to your schedule is our goal. We invite you to navigate to our online scheduling system. At your convenience, 24/7, using any device, you may check the availability and pricing offered by the accessible stylists based on the service(s) you desire. For those using a computer, just hover your cursor over the "More" button up in the top right corner of this window and select "Booking Request." On a mobile phone, scroll to the top of this page and click the hamburger menu (the 3 stacked horizontal lines) in the top right corner to access the same drop-down. Of course, you can always reach out directly to your stylist or send us a chat inquiry (press the Let's Chat button in the lower right corner of this window). NOTE: If the stylist you're seeking is not listed, it is most likely due to the online booking feature being disabled for that particular stylist. This is done by the individual stylist when their existing guest list perpetually fills their calendar and it's impractical to offer online booking access. The goal is to avoid setting an expectation that comes up short. Feel free to use the Let's Chat button to check a stylist's current status. Thanks for your understanding.

Absolutely! It's easy, quick, and convenient. We're certain that you will prefer it. HOW? Pepper Salon has seamlessly integrated the intuitive Vagaro scheduling system into our site. Your Vagaro credentials will work at all venues that rely on their scheduling system. Do you already have a Vagaro username and password established? If not ... before proceeding, be sure to sign up. Download the Vagaro app from the App Store or Google Play ... or access their site at vagaro.com. Don't worry! Vagaro is widely used by service professionals around the world (and they're headquartered right next door in Pleasanton). Their app/website is free for your use and maintains the highest privacy standards. Once you have your Vagaro credentials, just hover your cursor over the "More" button in the top right corner of this page and select "Booking Request" in the drop-down menu. On a mobile phone, scroll to the top of this page and click the hamburger menu (the 3 stacked horizontal lines) in the top right corner to access the same drop-down. After you search and find your desired date/start time, you may opt to submit an online booking request. The best part is that your request will bypass the volume of emails, text messages, and voicemails already received by the stylists. It will be posted immediately on our master scheduling calendar with a time stamp for review by your selected stylist. NOTE: All requests are evaluated in the order they are received by the master stylist you have selected. Once your request is accepted, you will receive an automated text notification (or email if you provided an email address) and a reminder will be sent, via the same method, 24 hours before your appointment. Bear in mind that some online requests, on rare occasions, may not be accommodated due to insufficient time for the specific service(s) requested. If you have any questions, don't hesitate to send us a chat inquiry (using the Let's Chat button below).

This one is easy. The quickest surefire solution is to reset your password. Be sure you can access the email used when you set up your Vagaro username/email and password. Then, follow the steps outlined on this page - Reset your Vagaro Password – Vagaro Support.

When your online booking request has been accepted by your selected stylist, an automatic notification will be sent via text to your mobile phone (if included in your Vagaro profile) and/or your email address (if included in your profile). Following the acceptance notification, an automatic confirmation request will be sent 72 hours before your appointment to ensure you're planning to arrive. Please respond to the request. Finally, an automatic reminder will be issued 24 hours before your appointment. If you're still unsure, don't hesitate to reach out directly to your stylist or send us a chat inquiry (press the Let's Chat button in the lower right corner of this window) ... or, if you prefer, call/text (925) 493-7643.

When booking online for the first time, you may have a few questions. It's okay to not know exactly what to ask for from our online list of services. For your convenience, we've created an online "Special Request" form so you can tell us, in your own words and photos, what you want done. For those using a computer, just hover your cursor over the "More" button up in the top right corner of this window and select "Special Request." On a mobile phone, scroll to the top of this page and click the hamburger menu (the 3 stacked horizontal lines) in the top right corner to access the same drop-down. Please don't hesitate to request a complimentary consultation, too. A consultation is the best method for the stylist to assess your needs and answer your questions.

Yes, we have a 24-hour cancellation policy. Learn more here.

Pepper Salon's site has been entirely designed with original content (no stock photos) by our very own Morgan and maintained in-house. It uses a Secure Sockets Layer (SSL) Certificate which guarantees that your data, passed between your browser and our site's server, cannot be intercepted or modified. This certification can be verified by the small padlock icon preceding our site's address in the address bar above. Also, the "s" in the "https" above signifies that you're using a secure site. Your safe access to our site and securing your information are of the utmost importance for all of us at Pepper Salon. Please check out our Privacy Policy for more details.

We’re so happy that you asked! At Pepper Salon, we’re all about making sure that every experience is nothing short of incredible ... which is why all of our core services include a complimentary wash, blowout, and style. Shampoo/conditioner and styling products from both Kérastase and Oribe are used.

We use Framesi, Goldwell USA, Joico, Kenra Professional, Oligo Professional, Pravana, Pulp Riot, Redken, Schwarzkopf Professional, and Wella … to name a few.

Yes! Thanks to the innovation of extensions, you can achieve the long, voluminous hair look. But … before we get started, you will have a lot of questions … and so will we. Are you desiring synthetic or human hair extensions? What method of extension application will suit you? What length of time are you planning to keep the extensions in? Those are just some of the questions that we will address. We urge you to reserve a free consultation here so we can analyze your hair condition and understand your expectations.

Yes, we do!

We offer a beautiful gift certificate for your special someone! It may be purchased in any amount and can be used for service(s) or product(s). Can't make it to the salon to pick it up? No problem! We can set you up with a customized virtual gift certificate. Just share the occasion, and we'll create an individualized certificate and run it by you for approval before it's finalized. Please let us know here by sharing the service(s)/product(s) to be included.

Yes, we have stylists who are excellent with the little ones. Send us the specifics here and we'll make the arrangements.

Have you ever noticed that while you're our guest at Pepper Salon there is something missing? The sound of a ringing phone at our reception desk! In an effort to keep our space relaxed, creative, and upbeat, we have coordination specialists who are dedicated to supporting you through your hair journey. Every chat inquiry, voicemail, text message, email, and beyond directed toward the salon is managed in a timely manner. We are here to answer any questions you may have without disturbing your service while in the salon. Do reach out to us!

Yes, we have Wi-Fi. Please feel free to bring your device or laptop with you. We respectfully request that all devices be placed in “silent” mode ... or earbuds/headphones are used to ensure a relaxing experience for all our guests.

Child safety is first and foremost! Sharp scissors, razors, hot flat irons, various professional hair products ... all of these make for a potentially menacing environment for our children. In order that accidents are avoided, we urge our guests with young children (who are not being served) to plan for their care at home or with a trusted friend. If there is a lack of choice and your young child(ren) must accompany you, then please ensure that they are overseen by an adult or older child in our seating area. Do keep in mind that services beyond a cut may take a couple of hours. That time in a salon for a waiting child can be harrowing … and stressful for the parent, too. Please enable us to ensure a delightful time for you and all our guests.